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- All our products go through quality control before shipping.
- You may not return your items purchased online / exchanged.
- Contact our Customer Service by calling or emailing, providing us your name, address, contact phone, order number, email address, and we will send you an email acknowledging receipt of your withdrawal request.
- Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product.
- In case your order is damaged in transit or you have received the wrong product, you may return them in exactly the way in which they were received (wrong product, unworn, with original packaging and the barcode tag must not be tampered with) including the original product packaging, manufacturer’s containers, documentation, warranty card, manual & all accessories. All packaging must be unmarked and not defaced in any manner.
- Place it in a shipping box with the completed return form and receipt.
- Please ensure the box is securely closed prior to attaching the shipping label.
- For shipping outside the city, the shipment must be pre-paid and should be fully insured.
- Customer Service will arrange a courier to collect the parcel or deliver the package to us.
- All returned item will be reviewed by RegistryE Shop. Items should also match the written or photographic documentation of the item’s condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customers may be charged with a fee.
- If no after-sale application is made within 2 days, the order will automatically become completed. At this time, we will no longer accept your return application.
- Large, fragile, and other goods that are not easy to transport, and will not be returned without quality issues.
Should you receive an item that is faulty, please follow the return process and contact us immediately by emailing our customer service at email@example.com for assistance in processing your faulty. Please send a photo, copy of proof of delivery and an airway bill.
For refund methods to consumer accounts, please inform your bank account details to RegistryE Shop Customer Service:
- Our items marked as non-refundable and non-exchangeable.
- Once the delivery process has been initialed and a tracking number has been issued, orders may no longer be modified or cancelled.
- We regret to inform that we are unable to cancel your order once it has been placed and confirmed, this includes not being able to change the delivery address.
- Therefore, before you process your order and payment, do check-to ensure that everything is in order and is to your satisfaction.